Wave Technologies Service Agreement

This Agreement is made on the date below between Wave Technologies LLC ("Provider") and Customer.

1. Services
Provider will supply Voice over Internet Protocol (VoIP) communication services, including phone calls, voicemail, and related features, as agreed with Customer. Provider may supply new or certified factory renewed equipment for use with the services, which remains Provider’s property unless Customer purchases it. Provider will keep services running smoothly with at least 99.9% uptime and offer responsive support. Provider will protect Customer’s call and other communications data with reasonable security.

2. Term and Termination

2.1 Term: This Agreement starts on the date below and lasts three (3) years. If this Agreement is terminated prior to term, Customer must return equipment to the nearest Wave location.

2.2 Termination by Customer: Returned equipment will be subject to a restocking fee. Customer can end this Agreement by written 30-day notice if:

• Services are down for too long (below 99.9% uptime).
• Critical issues (like no phone service) aren’t fixed within 4 hours.
• Services don’t work as reasonably expected (e.g., poor call quality).
• Support is inadequate or unresponsive to customer needs and requests.
• Services harm Customer’s business (e.g., cause financial loss or disrupt operations).

2.3 Termination by Provider: Provider can end this Agreement if Customer doesn’t pay fees for thirty (30) days after they are due or for any other reason Provider sees fit with a 30-day notice to Customer.

3. Payment

3.1 Payment Method: Customer will pay invoices through the billing portal. Fees are due on the first of each month, with a five (5) day grace period. Autopay is required by ACH or credit card (3% fee). After Customer inputs a valid payment type, the provider may set it to autopay if customer does not do so.

3.2 Late Payments: Late payments after the grace period incur a charge of $20 or 10% of the overdue amount, whichever is greater.

4. Customer Responsibilities
Customer must use the services legally and not for things like spamming or hacking. Customer must maintain a good internet connection to use the services and must take care of any equipment, reporting damage to Provider quickly. (Note: T-Mobile wireless internet is not supported.) Customer must use updated smart phones or computers for apps to work properly. Customer must update apps as needed and follow technology best practices (e.g., log out and log back in regularly, etc.). Customer must have power outlets within 6’ of the phone location or PoE (power over ethernet). If Customer terminates the agreement, Customer must return equipment to the nearest Wave Technologies location.