Wave Technologies Support

How do I stop my business calls from being labeled as spam?

Sometimes a customer may see “Spam” or “Spam Risk” when your business calls. Follow the steps below to ask their mobile phone company to correct the warning.

See correction links

What to do

Four simple steps to fix the warning

01

Ask who saw the Spam warning

Ask one person who received your call which mobile phone company they use, such as AT&T, Verizon, or T-Mobile. If possible, ask for a screenshot.

02

Choose their mobile phone company below

Use that person's answer to find the correct form. If people using more than one mobile company see the warning, send a request to each company.

03

Ask the mobile company to correct the warning

Provide your business name, business phone number, website, contact information, and a short explanation of why your business calls customers.

04

Wait, then test your number again

Save the case number. After the mobile company reviews your request, ask someone using that network to check your calls again.

Correction request forms

Choose the customer's mobile phone company

Select the mobile phone company used by the person who saw the Spam warning. The link will open that company's correction form.

Additional correction contactsFrontier: nospam@ftr.comU.S. Cellular: 888-944-9400AT&T / Hiya: 800-337-5373

Before you submit

Help them verify your business

  • Keep your business identity consistent across public listings.
  • Register only phone numbers your business controls.
  • Avoid sudden call-volume spikes and repeated short calls.

Include these details

  • Affected phone number
  • Business name and website
  • Your contact details
  • Exact warning and mobile company
  • Normal call purpose
  • Screenshot and example

Need help?

Wave can help you find the right form.

Tell us which mobile phone company showed the warning. We can point you to the correct request form, but that mobile company must review and remove the warning.

Submit a ticketCall (844) 939-9283