Wave Technologies Support

How do I stop my business calls from being labeled as spam?

Legitimate business numbers can occasionally be flagged by mobile carriers or call-labeling services. This guide shows you where to report the error and what information to include.

Find your carrier

What to do

Four steps to request a correction

01

Confirm the affected number and label

Ask several recipients which mobile carrier they use, exactly what warning appears, and when the call occurred. A screenshot is helpful.

02

Identify the responsible carrier

Use the recipient information to choose the matching correction channel. If several carriers show the label, submit to each one.

03

Submit the number as a legitimate caller

Provide your business name, affected number, website, contact details, and a short explanation of normal calling activity.

04

Monitor and follow up

Save the case number and ask recipients to test again after the carrier completes its review. Each provider controls its own timeline.

Correction links

Carrier reporting directory

Choose the carrier or service displaying the warning. Each link opens the correction or registration channel currently listed by Vonage.

Additional contactsFrontier: nospam@ftr.comU.S. Cellular: 888-944-9400AT&T / Hiya: 800-337-5373

Before you submit

Help the carrier verify your business

  • Keep your business identity consistent across public listings.
  • Register only phone numbers your business controls.
  • Avoid sudden call-volume spikes and repeated short calls.

Include these details

  • Affected phone number
  • Business name and website
  • Your contact details
  • Exact label and carrier
  • Normal call purpose
  • Screenshot and example

Need help?

Wave support is still reachable.

We can help identify the right reporting path, even though the final correction is controlled by the carrier or analytics provider.

Submit a ticketCall (844) 939-9283